Last update: March 20, 2023
All order issues must be reported to us within (30) days of delivery. Unless the product description says otherwise (i.e. items marked as "All Sales Final") you can return any item purchased through SuperShop within thirty (30) days of delivery.
Gift Card products are final sale.
After thirty (30) days of delivery, all items purchased through SuperShop are non-refundable and all sales are final. An RMA number must be provided in order for your return and refund to be processed.
Note: ALL WHOLESALE ORDERS ARE FINAL (Quantities of ten and over are considered wholesale orders).
Once returns are received they will be inspected and processed within 3-5 business days. When your return processing is complete we will issue your refund back to your original payment method. Refunds generally process within 5-7 business days depending on your bank or financial institution. Items returned are fully refundable as long as the items are returned in the condition they were delivered in. Depending on the condition that the item is received (i.e. damage to the package, water damage, intentional damage, signs of use, etc.), we reserve the right to issue a partial refund or return the item back to you and not issue a refund for the purchase.
Defective items or items shipped in error are returnable with shipping on us! Items returned because of customer preferences/change of mind are returnable, but we do not cover return shipping in those cases. We will always do our best to provide exchanges or replacements when requested, but due to the deep discounts we offer, we cannot guarantee that inventory will be available.
For additional help canceling or modifying an order, please click here. Be sure to include your order number. If your order is missing items please click here. Be sure to include your order number and a message describing what is missing from the order.